SERVICE
Service Support
We offer professional services to achieve a win-win goal.
Pre-Sale
• First, you should contact Mindu. Then our sales team will contact you. We will recommend a complete solution for each customer based on your needs, including screens, power systems, control systems, etc.
• After that, the entire solution will be finalized and our engineers will provide you with technical advice.
Post-Sale
• We can offer you remote installation support, showing you how to install the materials and the screen.
• If necessary, based on the specific circumstances of the project, we can also arrange engineers to go to the project site to guide the workers in correctly installing the screen.
Post-Sale
• Starting from the date of product installation and acceptance, if your screen malfunctions, we will provide remote support to guide the troubleshooting process.
• If there are any issues with the display module during the warranty period, you can also choose to send it back to the factory for repair. Once the test is passed, we will send it back to you.
Fault Diagnosis & Handling
Critical Fault
Remote Service
Problems with the connectors on the display screen and faults in the control software
Major Fault
Mail Service
Module unit, power supply, receiving card, transmitting card, graphics card are damaged.
Minor Fault
On-site Service
Fault determination criteria: A large number of modules or power supplies on the display screen are damaged.
Service Product
Engineering Services
1. Installation Guidance
Professional engineers will be dispatched by Mingdu to the customer's site to provide screen installation guidance and commissioning services.
2. Installation Construction
Mingdu will assign professional engineers to the customer's site to provide screen package installation services.
3. Engineering Services
Mingdu offers one-stop services including on-site survey, steel structure design & installation, screen body installation, and software/hardware commissioning to customers.
Maintenance Services
1. Extended Warranty Service
This is a service that extends the warranty period beyond the standard warranty period of the equipment. It offers extended warranty services ranging from 1 to 3 years.
2. Maintenance Service
Customized maintenance services can be provided according to the customer's needs. These include remote technical support, repair of faulty parts, on-site services, training support, and other customer-specific requirements. The product should be installed and used strictly in accordance with the installation instructions and usage precautions specified in the product manual. If the product has quality, material, or manufacturing defects during normal use, Mingdu will provide warranty services in accordance with the warranty policy.
WhatsApp / Mobile / Wechat
E-Mail: ledlong416@gmail.com
ADD: 4th Floor, Building 6, Hongxing Industrial Park Yuanling Village, Shangwu Community Shiyan Subdistrict Bao'an District Shenzhen